FAQ
Frequently Asked Questions (FAQ)
Welcome to Dark Horse Wellness! We’re here to support your wellness journey with high-quality magnesium lotions. Below are answers to some of our most commonly asked questions.
Product Questions
Q: What is magnesium lotion, and why should I use it?
A: Magnesium lotion is a topical cream infused with magnesium, an essential mineral that supports muscle function, relaxation, sleep quality, and overall wellness. Applying it to the skin allows for direct absorption into the bloodstream, bypassing the digestive system.
Q: What ingredients are used in our lotions?
A: We use magnesium chloride and natural ingredients ethically sourced and of the highest quality. Check out the ingredient list pictures on each product as ingredients vary slightly.
Q: How do I use magnesium lotion?
A: Simply apply a small amount to clean, dry skin—ideally to areas like your arms, legs, shoulders, or feet. Massage gently until fully absorbed. Use daily or as needed.
Q: Will magnesium lotion leave a greasy residue or irritate my skin?
A: Our lotions are formulated to absorb quickly without leaving a greasy feel. They are made with skin-loving, natural ingredients. However, we always recommend a patch test first, especially if you have sensitive skin.
Q: Can I use magnesium lotion before bed?
A: Absolutely. Many customers find that applying it before bed helps them relax and promotes deeper, more restful sleep.
Q: Is your magnesium lotion safe for kids or during pregnancy?
A: While our ingredients are natural and gentle, we recommend consulting with a healthcare professional before using any topical product on children or during pregnancy.
Q: Are your products cruelty-free and vegan?
A: Yes! All Dark Horse Wellness products are cruelty-free and made without animal-derived ingredients. Additionally we do NOT test on animals!
Order & Shipping Questions
Q: Do you offer international shipping?
A: At the moment, we ship within the United States. Stay tuned as we expand our shipping zones!
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days. Shipping times vary by location, but most customers receive their packages within 3–7 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package directly from that link.
Returns & Exchanges
Q: What is your return policy?
A: If you’re not satisfied with your purchase, Please contact our support team to initiate a return within 30 days.
Q: What if my product arrives damaged?
A: We’re here to help! If your item arrives damaged, please contact us within 7 days of delivery with a photo of the item, and we’ll arrange a replacement or refund.
Other Questions
Q: Do you offer discounts or promotions?
A: We occasionally run promotions and offer exclusive discounts to our email subscribers and social media followers. Be sure to sign up for our newsletter to stay in the loop!
Q: How can I contact customer service?
A: You can reach us anytime through the contact form on our website. We typically respond within 24 hours on business days.
Need more help? Contact us anytime—we’re here for your wellness journey every step of the way.